Test Pro LLC ("Test Pro," "we," "us," or "our") provides workplace drug and alcohol testing, employer compliance, transportation compliance, and related administrative services. This Privacy Policy explains how information is collected, used, stored, and disclosed when you use the Test Pro website, mobile application, employer portal, driver portal, administrative systems, or related services.
By using our services, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
The information we process depends on your relationship with Test Pro and the services you use.
Account and Contact Information
We may process information such as your name, business name, email address, telephone number, mailing or business address, username, account role, employer association, and other information required to create and administer an account.
Driver and Employment-Related Information
For authorized workplace testing and compliance services, we may process driver or employee information such as name, contact information, employer, driver identification information, driver's license information, employment or compliance records, testing requirements, and related documentation.
Drug and Alcohol Testing Information
When necessary to provide testing and compliance services, Test Pro may process information relating to drug or alcohol testing, including test requests, collection information, specimen or test type, Chain of Custody Form (CCF) information, Alcohol Testing Form information, testing status, results, random testing selections, follow-up testing requirements, and related compliance records.
Access to this information is restricted according to account roles and applicable business, contractual, and legal requirements.
Documents and Images
Users may upload or capture documents and images necessary for Test Pro services. These may include driver's licenses, Chain of Custody Forms, testing documents, employer compliance documents, vehicle documents, permits, receipts, certificates, forms, and other records.
Camera and Photo Access
The Test Pro mobile application may request access to your device camera or photo library when you choose to photograph, scan, or upload a document. For example, the camera may be used to scan a CCF or other compliance document. Camera access is used for the functionality requested by the user and is not intended for unrelated monitoring.
Device and Technical Information
We may process limited technical information necessary to operate, secure, troubleshoot, and improve our services, such as device type, operating system, application version, IP address, login activity, timestamps, security events, and diagnostic information.
2. How We Use Information
Test Pro may use information to:
- Provide and administer drug and alcohol testing services;
- Manage employer, driver, and administrator accounts;
- Process test requests and testing documentation;
- Provide DOT and Non-DOT testing and compliance services;
- Administer random testing programs and consortium services;
- Maintain compliance records and documentation;
- Send authorized testing, account, compliance, and service notifications;
- Generate forms, reports, certificates, invoices, and related records;
- Provide customer support;
- Protect accounts and prevent unauthorized access;
- Maintain audit and security records;
- Comply with applicable laws, regulations, contractual obligations, and lawful requests; and
- Maintain, troubleshoot, and improve Test Pro systems and services.
3. How Information May Be Shared
Test Pro does not sell personal information for monetary consideration. We may disclose information when reasonably necessary to provide the services requested or when required or permitted by law.
Depending on the service, information may be disclosed to authorized parties such as:
- The employer or designated employer representative associated with the testing program;
- Authorized Test Pro personnel;
- Laboratories, Medical Review Officers, collection or testing providers, and testing-system providers involved in processing an authorized test;
- Technology, hosting, email, storage, security, or other service providers that support operation of our services;
- Regulatory or governmental authorities when required or authorized by applicable law; and
- Other parties when you direct or authorize us to make the disclosure.
Information is shared according to the purpose of the service, applicable permissions, and relevant legal or contractual requirements.
4. DOT and Regulatory Information
Certain Test Pro services support employers and drivers with transportation and workplace compliance activities, including services related to U.S. Department of Transportation requirements.
Test Pro LLC is a private business and is not a government agency. References to DOT, FMCSA, or other governmental programs are provided for compliance and informational purposes and do not imply endorsement by or affiliation with a government agency.
5. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. These safeguards may include access controls, authentication, encrypted network communications, role-based permissions, logging, and other security measures.
No electronic storage or transmission method can be guaranteed to be completely secure.
6. Data Retention
We retain information for as long as reasonably necessary to provide our services, maintain business and compliance records, satisfy contractual obligations, resolve disputes, protect our systems, and meet applicable legal or regulatory retention requirements.
Retention periods may differ depending on the type of information and the applicable testing or compliance program.
7. Account and Data Deletion Requests
Users may request deletion of their Test Pro account or eligible personal information by contacting Test Pro LLC.
Certain records may need to be retained when required for regulatory, legal, security, contractual, audit, or compliance purposes. Where retention is required, deletion requests may not result in immediate removal of every record.
8. Children's Privacy
The Test Pro application and services are intended for businesses, employers, authorized personnel, workers, drivers, and other users of workplace testing and compliance services. They are not directed to children.
9. Permissions Used by the Mobile Application
Depending on the device and functionality selected, the Test Pro mobile application may request permissions such as camera or photo/file access for document capture and upload. Permissions are used to provide the corresponding application functionality.
Users can manage device permissions through their operating system settings, although disabling a permission may prevent the associated feature from working.
10. Third-Party Services
Test Pro may use third-party infrastructure and service providers for functions such as hosting, communications, testing administration, document processing, security, and other operational services. Information provided to these parties is limited according to the services they perform and applicable requirements.
11. Your Choices and Rights
Depending on applicable law and the nature of the information, you may have rights or choices regarding access, correction, or deletion of personal information. Requests may be subject to identity verification and applicable legal, regulatory, contractual, and record-retention requirements.
12. Changes to This Privacy Policy
We may update this Privacy Policy as our services, technology, or legal requirements change. The current version will be published on this page, and the effective date will be updated when appropriate.
13. Contact Test Pro LLC
If you have questions about this Privacy Policy, your information, or an account or data deletion request, contact:
Test Pro LLC
Kent, Washington, United States
Email: info@testprollc.com
Phone: 206-518-2097
Website:
testprollc.com